Roofing Ladders Returns & Replacements
Roofing Ladders offer a 14-day no quibble guarantee which means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition and in adequate packaging within 14 days of the date you received the item. We will issue a full refund for the price you paid for the item within 14 days of receiving the item back in our warehouse.
Please ensure that you contact us before returning anything as you will need a valid returns number to assist with the quick and accurate refund.
How can I cancel an Order?
To cancel an order that is not yet delivered then you need to contact us as soon as possible. We will try and stop delivery so that a delivery charge is not incurred. Orders are normally processed immediately so we may have already packed and dispatched your order. If this is the case then we cannot always stop the order from being sent.
If you have received a delivery and you want to cancel the order and return the goods, then you need to contact us so that we can send you a returns number.
In either case it would be helpful if you have the order number at hand and the date you placed the order. We will provide you with a returns number. This number has to accompany the return, both on the outside of the packaging and on a copy of your order in the packaging.
We will expect the goods to be received back in our warehouse within 10 working days from notification of cancellation.
For your protection we recommend that you use a Recorded Delivery service. We cannot issue refunds for goods that fail to reach us. Please note that you will be responsible for the cost of returning the goods to us unless we have delivered the item to you in error or the item is faulty.
Our returns policy does not cover goods made to order or bespoke items. They are not returnable.
How to return your Order?
Please ensure that you contact us before returning anything as you will need a valid returns number.
Returns should be made within 14 days and in an adequate condition and suitably packaged for transit. You must include a copy invoice in the package which was emailed to you at the time of order.
Contact us to obtain a returns number. No returned item will be accepted without this number. All items to be returned should be addressed to:
Abbey Access Ltd
Unit 23, Ynyscedwyn Industrial Estate
When will my money be refunded?
All returns arriving at our warehouse are processed immediately. Unless we need to contact you further your refund will usually be processed with 7 days of receipt and the absolute maximum time taken should be no more than 14 days from you first contacting us to organise the return.
Please remember that you will be responsible for the cost of returning the goods to us unless we have delivered the item to you in error or the item is faulty.
About your Statutory Rights?
Returning goods to Roofing Ladders for any reason does not affect your statutory rights. By law, customers located in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. For more information about your statutory rights, please read the OFT document - Your rights when buying at a distance.